betfun Privacy Policy

This Privacy Policy explains how betfun ("we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the betfun platform — including the website at betfun.one and the betfun mobile app. By registering an account on betfun, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here.

betfun is committed to handling your personal data responsibly. We collect only what we need, use it only for the purposes described in this policy, and take reasonable steps to keep it secure. This policy is written in plain language so you can understand exactly what happens to your data when you use betfun.

If you have questions about this Privacy Policy or how betfun handles your data, contact our support team at [email protected] at any time.

betfun collects personal data in the following categories:

betfun does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

betfun uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your betfun account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
• Platform improvement: To analyse how players use betfun and identify areas where the platform can be improved.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Responsible gaming: To monitor gameplay patterns and identify players who may be experiencing gambling-related harm, and to apply responsible gaming tools where appropriate.
• Legal compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.
• Marketing: To send promotional offers and updates to players who have opted in to marketing communications.

betfun does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for review — for example, for suspected fraud — a member of the betfun team will review the case before any action is taken.

betfun processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the betfun service you have signed up for, including account management and payment processing.
• Legal obligation: betfun is required to collect and retain certain data to comply with anti-money laundering regulations, age verification requirements, and other applicable laws.
• Legitimate interests: betfun processes some data — such as technical and usage data — on the basis of legitimate interests, including platform security, fraud prevention, and service improvement. These interests do not override your rights.
• Consent: Where betfun relies on your consent — for example, for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

betfun does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: Your payment details are shared with bKash, Nagad, or Rocket as necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: betfun uses third-party identity verification services to confirm your identity and age. These providers process your ID documents securely and are contractually bound to handle your data in accordance with applicable data protection standards.
• Regulatory and law enforcement authorities: betfun may be required to share your data with regulatory bodies or law enforcement agencies where required by law or where we have a legal obligation to report suspected illegal activity.
• IT and platform service providers: betfun uses third-party providers for hosting, analytics, and customer support tools. These providers act as data processors on betfun's behalf and are contractually required to process your data only as instructed by betfun.

betfun retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal data retention policy. The key retention periods are:

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for 5 years from the date of the transaction.
• Identity verification documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support communications: Retained for 2 years from the date of the communication.
• Technical and usage data: Retained for 12 months from collection, after which it is anonymised or deleted.

After the applicable retention period, betfun securely deletes or anonymises your personal data so that it can no longer be linked to you. If you request deletion of your data before the end of the retention period, betfun will delete what it is legally permitted to delete and explain any data that must be retained for legal reasons.

betfun takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and betfun's servers.
• Encryption of sensitive data at rest, including identity documents and payment references.
• Access controls that limit which betfun staff can access personal data, based on their role and need.
• Regular security assessments and penetration testing of the betfun platform.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Staff training on data protection and security best practices.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your betfun account has been accessed without your authorisation, contact support immediately so we can secure your account.

betfun uses cookies and similar tracking technologies on the betfun website and app. Cookies are small text files stored on your device that help the platform function correctly and improve your experience.

betfun uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled without affecting platform functionality.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display settings.
• Analytics cookies: Help betfun understand how players use the platform — for example, which games are most popular and where players encounter issues. This data is used in aggregate and is not linked to individual players.

betfun does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. You can manage cookie settings through your browser. Note that disabling essential cookies may affect your ability to use the betfun platform.

You have the following rights in relation to your personal data held by betfun:

• Right of access: You can request a copy of the personal data betfun holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask betfun to correct it.
• Right to erasure: You can request that betfun delete your personal data. This right is subject to betfun's legal obligations — some data must be retained for regulatory reasons even after account closure.
• Right to restriction: You can ask betfun to restrict the processing of your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to object: You can object to betfun processing your data on the basis of legitimate interests. betfun will stop processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where betfun relies on your consent to process data — such as for marketing — you can withdraw that consent at any time.

To exercise any of these rights, contact betfun support at [email protected]. betfun will respond to your request within 30 days. In some cases, betfun may need to verify your identity before processing your request.

betfun sends promotional emails and SMS messages to players who have opted in to marketing communications during registration or through their account settings. These communications may include information about new games, bonuses, promotions, and platform updates.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your betfun account settings.
• Clicking the unsubscribe link in any marketing email from betfun.
• Contacting betfun support and requesting to be removed from marketing lists.

Opting out of marketing communications does not affect your ability to use betfun or receive service-related communications such as deposit confirmations, withdrawal notifications, and account security alerts. These transactional messages are sent regardless of your marketing preferences.

betfun's services are strictly for adults aged 18 and over. betfun does not knowingly collect personal data from anyone under the age of 18. Age verification is required as part of the account registration and withdrawal process.

If betfun discovers that personal data has been collected from a person under 18, the account will be closed immediately, any funds will be returned to the payment source, and the personal data will be deleted as soon as practicable. If you believe a minor has registered on betfun, please contact support immediately at [email protected].

betfun may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how we use your personal data, betfun will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of betfun after an updated Privacy Policy has been published constitutes your acceptance of the revised policy.

We recommend reviewing this Privacy Policy periodically. The current version is always available at /privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how betfun handles your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the betfun platform

betfun aims to respond to all privacy-related enquiries within 5 business days. For formal data subject requests — such as access, rectification, or erasure requests — betfun will respond within 30 days as required.

For information about betfun's Terms and Conditions, visit /terms-conditions. For responsible gaming tools and resources, visit /responsible-gaming.